At Guardian, we’re invested in safeguarding every senior’s well-being. For over 20 years, we’ve helped keep seniors safe, cared for and conﬁdent by surrounding them with a higher level of expertise. Not only does our team have experience in every facet of senior care, but every department — from sales to installation — is overseen by a leader with an average of 15 years of experience. And when our local teams dispatch lifesaving help to seniors in need every 11 minutes, that experience helps us deliver a higher level of care that makes all the difference.
David is responsible for developing and executing the strategic vision of our Medical Monitoring division. No one knows Guardian like David. Over the past 25 years he’s worked as General Manager, West Michigan Branch Manager, Med Mon Account Executive, and in commercial sales for both Guardian Alarm and Medical Monitoring.
DIRECTOR OF SALES
Steve has been in Medical Sales for over 25 years, and he uses that experience to wear a lot of hats at Guardian. Steve manages the Account Executives and Inside Sales, oversees all the Dealer Accounts and guides the expansion of Medical Monitoring into new territories.
DIRECTOR OF OPERATIONS
Jen is known as the “promise keeper” at Guardian, helping make every customer’s experience live up to our highest standards. She oversees the Customer Care, Installation Support, Field Tech, and Bill to Collect functions and teams to ensure accomplish and profitable performance.
Joey is the friendly face of Guardian Med Mon. She and her team help guide the installation, walkthroughs, and 24/7 product support for our customers. Most importantly, she helps every senior feel safe and confident, and supported when they join the GMM family.
SUPERVISOR OF CUSTOMER CARE
Marion supervises and mentors to top level of the customer experience, ensuring the high volume Customer Care Department meets the needs of our customers every day! She has oversight over the call center, processing of incoming referrals, scheduling for in-home installation and service needs.
INSTALLATION SUPPORT SUPERVISOR
Gigi utilizes her 20 years of experience within monitoring to ensure the Installation Support Team and Field Technicians are up to date on the latest processes and technology as they guide our end users through a simple activation or in-home installation.
MEDICAL MONITORING SALES TEAM
Our Medical Monitoring Sales Team goes far beyond sales — they work hand in hand with our internal teams to give every customer the best experience possible. Whether it’s hospitals, home health care companies, independent living communities or individuals, they set every client up with the perfect device for their needs and deliver personalized support to go with it.
INSTALLATION SUPPORT TEAM
The Installation Support Team is how Guardian brings together tech with the personal touch. They’re there to install, maintain and upgrade the medical systems, instruct customers on how to use them, and instill a sense of safety and well-being for our clients and their loved ones.
We’ve stayed close to our roots since the company was established over 87 years ago. A division of Guardian Alarm Company, one of the largest, independently owned security companies today, we have years of experience helping to monitor and protect families, employees and the communities in which they live and work.
A united team working to give seniors the highest level of care and protection possible.
“I recently pressed my medical unit. I had fallen outside and was very glad that Guardian called the EMS because I was hurt and could not get up. I was happy to know that the unit would work that far away and I am very grateful. Your Customer Service rep did a great job in responding to me.”
Roy from Okeechobee, FL
“Called in to give a special thank you to Renae K. and the entire Guardian Monitoring staff. (Rebecca) needed help on 3/20/10 and stated that Renae was so caring and wonderful. She said she stayed on the two-way until help arrived and reassured her that she was there for her. Rebecca said all operators here are so wonderful and well trained and we couldn’t have a better or more caring staff. Great work Renae and the rest of the Guardian Medical Monitoring Team!”
Rebecca from Indianapolis, IN
“My mother had fallen and had difficulty getting back up. Because Guardian Medical Monitoring assessed the situation correctly, they were able to contact me instead of paramedics. I assisted my mother immediately and she was fine. Thank you Guardian.”
Donell from Waterford, MI
“I have had my monitor for ten years and it has saved my life three times.”
Lois from Ann Arbor, MI
“Both my mother and I compliment Guardian Medical Monitoring for having wonderful people working for them. We’re certain that we’re dealing with the best monitoring company out there. Your installer was the most patient person we’ve ever had the pleasure of meeting. He was very informative and made sure that we completely understood all features and were comfortable operating the device.”
Elizabeth from N. Satellite Beach, FL
“I called Guardian this morning and your team was able to get a medical alarm installed for my mother Dorothy today! We chose Guardian because I was able to talk directly to someone and I’m glad we did because your installer Harvey has a terrific work ethic. Thanks to everyone who made this happen so quickly.”
Lee from Clarkston, MI